Email us any time at canopyappsupport@stellarappsllc.com — that's the quickest way to reach us before the app is released. Once you have Canopy installed, the in-app form is the preferred route: open Settings → Support → Submit Support Request, and your device and app version are attached automatically. Either way, we reply within five business days.
Contact us
You can always email us directly at canopyappsupport@stellarappsllc.com. If you email, it helps to include your device model, iOS version, the Canopy app version, and a short description of what happened and what you expected.
Once you have the app, the in-app support form is the fastest way to reach us: in Canopy, open Settings → Support → Submit Support Request, write what's happening, and tap Send. Your device model, iOS version, and app version are included automatically, so there's nothing to look up.
We aim to respond within five business days.
Frequently asked questions
How do I restore my purchases?
In Canopy, open Settings, scroll to the Subscription section, and tap Restore Purchases. Make sure you are signed in with the same Apple Account you used to subscribe; iOS will re-validate your subscription with the App Store.
If it doesn't succeed, check your internet connection and try again. If the issue persists, email canopyappsupport@stellarappsllc.com.
How do I manage or cancel my subscription?
Subscriptions are billed and managed by Apple. If you have an active subscription, open Settings in Canopy, scroll to the Subscription section, and tap Manage Subscription. You can also cancel from your iPhone at Settings → [your name] → Subscriptions → Canopy → Cancel Subscription.
Your access continues until the end of the current paid period; Apple does not issue partial refunds for unused time.
How do I request a refund?
Refunds on App Store purchases are handled by Apple. Visit Apple's Report a Problem page (reportaproblem.apple.com) and sign in with the Apple Account used for the purchase.
If you'd like our help, email canopyappsupport@stellarappsllc.com.
How do I delete my account and data?
In Canopy, open Settings → Account → Delete Account. This permanently and immediately deletes your account and all associated data, and cannot be undone.
You can also request deletion by emailing canopyappsupport@stellarappsllc.com. See the Privacy Policy for full detail.
Canopy can't find my location, or my planetary hours look wrong.
Planetary hours and current-moment readings use your location and local time. If Canopy doesn't have permission, go to iOS Settings → Canopy → Location and allow access while using the app.
If you prefer not to share location, open Settings → Location in Canopy and set your place manually. Readings will then use the place and time zone you choose.
What data does Canopy collect?
Only what it needs to compute your chart: the birth details you enter, your location if you allow it, an account identifier (anonymous, or Apple-issued if you choose to sign in — we never receive your name or email from Apple), your subscription status from Apple, and a small set of first-party usage events (never your birth details or coordinates). Canopy uses no third-party analytics, advertising, or tracking SDKs, and we do not sell your data. Full detail is in the Privacy Policy.
Legal
Read our Privacy Policy for how Canopy collects, uses, and protects your data, and our Terms of Use for subscription terms and conditions of use. You can also reach us at canopyappsupport@stellarappsllc.com with any question or request.